Online Auction Help

  • Here, sellers can combine GoIndustry DoveBid's breadth of experience and level of service with buyer conveniences like 24x7 bidding at the website, a fixed bidding duration, and asset inspections at the seller's location.

    Registration
    Browsing our website for corporate or auction-related information is completely free and does not require you to create an account.

    To bid in an online or webcast auction or to use the Alert feature, you must register. It requires just a few minutes and some simple information (see steps below). Once you register, your account can be used for future auctions.

    NOTE: There may be costs associated with bidding. Creating a website account is free. It allows you to use our Alert features. All other event-specific activities (securing a bidder number or placing a proxy bid) may require a credit card and may have associated fees. Please refer to the sale's specific terms and conditions. Before your credit card is required, it will be clearly indicated whether your card will be 1) authorized for validation or charged, 2) the amount of the transaction, and whether the fee is refundable.

    To create an account, click "Register Now" in the navigation bar on the homepage. Then complete the required fields on the registration form, including a valid email address, password, and unique Sign-in name. Once you have completed the form, click "Continue."

    Valid Sign-in names and passwords must be at least 5 characters and include ONLY the following: A - Z, 0 - 9, underscore (_), or hyphen (-). Passwords are case sensitive.

    Registration information will be used in accordance with the GoIndustry DoveBid Privacy Policy.

    You must 1) be at least 18 years of age and 2) agree to GoIndustry DoveBid's Terms & Conditions and Privacy Policy.

    Changing Account Information. You can change any of your registration information (contact info, categories of interest, email address, or password) from the Your Account page once you are signed-in.

    Lost Password. From the Sign-in page, GoIndustry DoveBid can retrieve your password and email it to you within several minutes.

    Common Registration & Sign-in Problems
    Nothing happens when I click on "Continue" or "Submit." I stay at the same page. I cannot register for a sale.
    The most common problems include:

    • Cookies are not enabled. GoIndustry DoveBid utilizes a feature of your browser called "cookies," a small data file stored on your hard drive that lets us know if you've been here before and helps us provide you a tailored experience. Some browsers have cookies "turned off." To enable (or turn on) cookies, look under the Properties or Options settings or even search under the Help menu of your browser.


    • Microsoft® Internet Explorer 7.0 To ensure a seamless experience on go-dove.com you should upgrade your browser to version 7.0 or higher (to find out your version, select "Help, About Internet Explorer" from the menu bar.) To upgrade, choose "Tools, Windows Update."


    • IE browser security settings. Some are set to "Custom" or something other than "Medium" - You must change your security settings to Medium (choose "Tools, Internet Options, Security")


    • A full cache. A full cache means there are too many (or an older version of the) internet files and cookies on your hard drive. See below.

      How to Clear the Cache for all major web browsers:
      In order to speed up web browsing, web browsers are designed to download web pages store them locally on your hard disk in an area called a "cache". When you visit the same page for a second time, the browser speeds up display time by loading the page locally from cache instead of downloading everything again. This sometimes results in less than current versions of web pages being displayed.
      Sometimes you might not want a page to be retrieved from cache. The page you displayed initially may be different than the page currently offered by the Web. If a modification to a particular URL has occurred, you may want the updated page rather than the copy in cache.
      AOL 8.0
    1. Close your browser.
    2. Click Start, select Settings and Control Panel.
    3. Double-click Internet Options.
    4. Click Delete Files.
    5. Click OK on the Delete Files dialog box.
    6. Click OK.
      AOL 9.0
    1. Close your browser.
    2. Click Start, select Settings and Control Panel.
    3. Double-click Internet Options.
    4. Click Delete Files.
    5. Click OK on the Delete Files dialog box.
    6. Click OK.

      If these steps fail to resolve your problem, close all open browser windows and open the Internet Options window from the Windows Control Panel.For more technical information, select the "AOL Network Info" option on http://webmaster.info.aol.com/caching.html, and select "Caching."
      Safari 2.0 for Macintosh
    1. Click the Safari menu and selectEmpty Cache.
    2. Click Empty on the Are you sure message box.
    3. Exit and relaunch the browser.

      Clearing Cache on Microsoft® Internet Explorer 6.0
    1. Click Start and select Settings, then Control Panel.
    2. Double-click Internet Options to open Internet Properties.
    3. Click Delete Files.
    4. Click OK on the Delete Files dialog box.
    5. Click OK.

      Clearing Cache on Microsoft® Internet Explorer 7.0
    1. Click Start and select Settings, then Control Panel.
    2. Double-click Internet Options.
    3. Click the General tab.
    4. Click Delete under the Browsing History section.
    5. Click Delete Files in the Delete Browsing History dialog box.
    6. Click Close.
    7. Click OK.
    8. Close and relaunch your browser.

      Clearing Cache on Firefox 2.0
    1. Click Tools and select Options.
    2. Click the Advanced icon and click the Network tab.
    3. Click Clear Now under the Cache section.
    4. Click Ok.
    5. Exit and re-launch the browser.

      Clearing Cache on Firefox 2.0 for Macintosh
    1. Click the Firefox menu and select Preferences.
    2. Click the Advances icon and click the Network tab.
    3. Click Clear Now under the Cache section.
    4. Click the X in the top left corner to close the Advanced window.
    5. Exit and re-launch the browser.

    		 

    Finding Assets
    There are three ways to find assets at GoIndustry DoveBid:

    Browse by Auction. GoIndustry DoveBid organizes its equipment listings by auction. From the auction's detail page, click "Asset Catalog." from here you can sort and search for specific items.

    Search. Use the search box located at the top of the screen to find specific equipment. Just type a word, phrase, manufacturer, etc into the box and press 'go.' Your request will cause GoIndustry DoveBid to search its databases and display all matching items on the Search Results page.

    Contact GoIndustry DoveBid. If your search resulted in no matches, please contact Customer Service. One of our industry experts will aim to connect you with a company or dealer who has what you are looking for.

    		 

    Bidding
    Once you are signed-in, the auction has started, and you have found the right asset, enter a price in the "bid box" on the asset's details page. You can enter either the Next Allowable Bid or the maximum price you will pay for each lot.

    Now press "Place Bid" on the Asset Detail page.

    You will then be taken to the "Confirm Bid" page where you can change, cancel or submit your bid. To complete bidding, enter your password at the bottom of this page and press "Submit." At this point you will be told if your bid was accepted and can place a higher bid.

    Once the bid is placed you will be able to view it on the asset's detail page.


    Autobid. Entering a maximum price will induce AutoBid, which will ensure you pay the minimum amount you need to win. Your maximum bid price will also remain confidential. Note: AutoBid does not work with Multi-Lot, Multi-Price auctions.


    Partial Quantities. If the Asset is sold using a Multiple-Lot format, choose the total number (quantity) of lots you will purchase each at that price and indicate whether you will accept a smaller number of lots (lesser quantity) than your desired quantity.


    Bidding Activity & History. To see the bidding history of an item, click "Auction Summary" at the top of the Asset Detail page. The highest bidder will be at the top of the page followed by lower bids along with the corresponding bidder sign-in paddle numbers.


    New Bidders. Please note your screen (browser) will NOT update automatically. Refresh your browser (press F5 in MS Internet Explorer) to get the latest information.


    Dynamic Closing. Many times auction end times are extended as a courtesy to bidders with slower Internet connections. Bids placed on any lot number within the last 10 minutes of that lots scheduled closing time will extend the close time on that lot for 10 additional minutes. This process will continue until there is no bidding activity for 10 minutes on that lot number.


    Use an Alert to automatically notify you of assets that meet your requirements.

    There may be additional opportunities for you to still find the asset you need on our website or through our dealer network. Contact Customer Service for assistance.


    Please note: 1) Bidding requires a valid account, 2) A your password is required, and 3) All bids are subject to GoIndustry DoveBid's Terms & Conditions as well as the event-specific terms.

    		 

    Bid & Asset Cancellations
    Canceling a Bid. To cancel a bid you have placed, contact Customer Service immediately with the Asset ID# and an explanation. You may not cancel a bid once you have won the item.

    NOTE: GoIndustry DoveBid will retract or modify bids for typing errors only. "Changing your mind," failure to read the item's description closely, or other 'bidder's remorse' reasons will not be accepted.

    If the high bidder withdraws, GoIndustry DoveBid may contact the second-place bidder to offer the item at the same price as the original bidder. The second place bidder at that time is under no obligation to purchase the item.


    Removed Assets. It is possible for an item to be closed or removed early by the seller.

    As part of our stated Terms & Conditions, GoIndustry DoveBid reserves the right to edit or remove Assets listed on its site without notice.

    		 

    After the Auction
    Once the item has closed (its closing time has expired), it is either sold to the highest bidder or remains unsold because 1) there were no bids or 2) the bids did not meet the Reserve Price.


    Reserve Price Not Met. If the reserve is not met at the close time of an auction, the Seller has the option of accepting the highest bidder's price, closing the auction, or relisting the asset at the same or lower price.


    Winning Bidders. If your bid is the highest bid at the close of the auction AND the bid is at or above the Reserve price, you win. Winning bidders will be notified via email and should receive a final invoice within 24 hours after the auction has ended. The invoice will have payment, removal, and shipping instructions.


    Sending Payment. Your invoice will include payment instructions and options.


    Shipping, Transportation & Logistics. Removal of the asset from its current location and shipping it to its desired new location is the responsibility of the Buyer. If the asset does not specify shipping information, contact Customer Service for terms PRIOR to bidding.


    		 

    Listing and Adding Assets
    You have capital equipment, which for some reason has become surplus to requirements. With the Self Upload Tool there is now an easy way to sell these surplus assets fast.

    The Self Upload Tool provides you with a convenient, fast and easy way to get your surplus assets into one of our industry-focused online Exchange auctions, providing exposure to tens of thousands of buyers across the world.

    Register Now!