We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. LSI is the parent company of GoIndustry Operations Limited and its affiliates (collectively "GoIndustry DoveBid").
Consent to Collect Personal Data
What information does LSI collect?
Information We Collect from All Persons Who Access Our Website
In general, you can visit our website without giving us any information. If you are one of our anonymous visitors, please bear in mind that we may still collect information about your computer when you click on one of our websites. We log your IP address, browser type, access times, and referring site to help diagnose potential problems with our server, and to administer our websites. Your IP address may be used to gather broad demographic information.
We have reviewed all the cookies we use and have divided them into five categories:
- Strictly necessary
- Compliance cookie
- Analytics cookies
- Third party cookies
- Other cookies
These cookies are strictly necessary to enable you to move about the site or to provide certain features you have requested.
These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.
Third party cookies
These cookies may be set through our website by other companies providing third party tools that we use to enhance your user experience.
These cookies are used to enable features that personalize your experience and help you use the website. AUTH and PID are particularly important to personalize your use on this site.
Additionally, LSI uses several vendor-provided analytical services, which are outlined below.
We may also collect other information such as information you provide through customer surveys, feedback, complaints and correspondence.
The information you provide to us together with information we may collect about your computer using cookies (such as what browser you are using) may be linked on our systems to you.
Some information is required information and you'll see that indicated by a star (*), but other information is optional and if you don't want to give it to us, you don't need to. We are always grateful for information you do provide though because this helps us to improve our website and services.
Information We Collect When You Register for an Account on Our Website
GoIndustry DoveBid collects some or all of the following personal information from each person when you establish an account with us depending on which marketplace you register an account:
- Your name
- Your company name
- Your address, city, state, zip / postal code
- Your country
- Your telephone and fax numbers
- Your email address
- Sign-in name
- Categories and countries of Interest (i.e., clothing & accessories, jewelry & watches, consumer electronics, etc.)
- Tax / company registration number
We may request additional information from you after registration, in connection with specific transactions you have initiated with us. When you register for an account on our website, you are prompted to provide the above-referenced data via a secure web form. All information is securely stored and can only be accessed by personnel via a username and password. On some of our websites, it is not required that you register for an account. On those websites, information may be collected via a web form, or a link to an email address, which allows you to communicate with that marketplace.
This information is used for purposes of determining your eligibility to establish an account and contacting you regarding your account with us. We will also send you information regarding upcoming sales events, unique property offerings, and special announcements. If you choose, we will include information about specific property offerings that you designate when you register for an account with us. You may unsubscribe from any marketing emails that we send you at any time by clicking on the unsubscribe link at the bottom of the email.
Information We Collect When you Place a Bid on Our Website
When you place a bid for a lot, or are the successful high bidder, GoIndustry DoveBid may collect the following additional information:
- Your name as it appears on your credit card
- Your valid credit card number or other account information
- The method of payment (Visa™, MasterCard™, American Express™, PayPal™, Discover™, or wire transfer)
- The expiration date of the credit card
- The billing address of the cardholder as it appears on your statement
- The Card Security Code (located on the back of the card within the signature block)
This information is used for bidding authorization and billing purposes. We only charge your chosen method of payment when you have been declared the high bidder, and the auction has closed or when you indicate that you wish to "check out" after having selected items to purchase. All information collected is protected by 128-bit encryption, the same security used by financial institutions to protect personal data.
Notice to California Residents
Pursuant to California Civil Code §§ 1798.80-1798.85 and California Business and Professions Code §§ 22575 – 22579, California residents are entitled to the following rights pertaining to the protection of their personal information. Residents have the right to reasonable security of their personal information by LSI, and to destruction of any personal information that is no longer to be retained by the company via shredding, erasing or otherwise modifying the personal information contained in the records so as to make them indecipherable. Residents have a right to expect that a business that discloses personal information about a California resident pursuant to a contract with a nonaffiliated third party shall require by contract that the third party implement and maintain reasonable security procedures and practices appropriate to the nature of the information, to protect the personal information from unauthorized access, destruction, use, modification, or disclosure. Residents have a right to timely notification by LSI if we become aware of an unauthorized disclosure or acquisition of your personal information. Residents have the right to be informed by LSI's customer relations staff of how they can inquire about our privacy practices or compliance with the above-referenced California laws. Residents have the right to be provided contact information for inquiring about the company's privacy practices at every location in California where LSI does business. Residents have a right to a response to any inquiry regarding our privacy practices or compliance with California law within 30 days of receipt of the inquiry by LSI. LSI may not request that you waive any of your rights under the above-referenced California laws.
How does LSI collect information about you?
Most of the information LSI collects about you is information that is voluntarily provided by you when you register for an account or place a bid on one of our websites. Other information is available to us when you click on our website, and is collected electronically via cookies and our web engine. Some information we may request from you, such as utility bills, bank statements, or letters of guarantee or reference, or a D&B number, the first time you place a bid with us. We collect this information to verify that you are a financially responsible bidder, and not disrupting the bids of legitimate buyers.
Why do we collect personal information?
GoIndustry DoveBid collects personal information either for the purposes of establishing a business relationship (the information you give us when you register for an account on our web site), to collect payment for items you have bid on, to tailor the type of information that we provide to you regarding property that is available for purchase, or to meet a requirement established by the Government (i.e., EUC applications, FDA certificates or re-sale certificates, compliance with a subpoena, court order, or law enforcement request in connection with an official investigation).
How do we use the information we collect?
Information collected by GoIndustry DoveBid is used to communicate with you when we transact business. Whether it is to notify you that you have been awarded a lot, or to notify you that you have been outbid on an item, or to contact you regarding payment, we use the information provided by you to facilitate the transactions you wish to consummate with us. We do not sell customer information to third parties. GoIndustry DoveBid verifies your personal information against a third-party vendor database, to which we provide some of your personal information for purposes of identity verification and purchase authorization. The identity verification and purchase authorization processes are automated with some manual overrides. We also run information provided by you during account registration against private databases such as LexisNexis, and against watch lists maintained by various Governmentswww.epls.govwww.epls.gov. www.govliquidation.comwww.govliquidation.comWe will not release your personal information to any third party without your consent, unless we are required to by law, or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with an official investigation by a law enforcement organization.
LSI may provide transaction-related information to Government or private auditors for the purpose of inspecting or validating our business practices, accounting records or financial reports. Any release of information for such a purpose will be done under standard confidentiality restrictions.
Before we alter the reason for using any personal information you have provided to us, we will notify you of our intended change in use of that information and obtain your consent prior to using your personal information in a new way.
Our site provides users the opportunity to opt-in to receiving Buyer Alert emails from us at the point of registration for an account. Users may, at any time, contact us and request to have their information removed from the database. For more information on how to opt in to buyer alert emails from the website, please review the Help section of that website or contact its dedicated Buyer Relations team.
Other websites we link with
What steps do we take to secure your personal information?
All employees having access to personal protected information must undergo data protection training at least once a year and are monitored by management to ensure that adequate safeguards are used to protect the private information of our customers. Our websites have security measures in place to protect the loss, misuse and alteration of the information under our control. Our website uses SSL (secure sockets layer) encryption for all sensitive data that is transmitted over the Internet. This includes customers adding data to the web site, and employees transmitting data off the web site. No information, including the passwords that would give access to sensitive information ever flows over the Internet un-encrypted.
Return of Personal Information
At any time, a User may request that GoIndustry DoveBid discontinue the use of that person's personal information. If you would like to know what information GoIndustry DoveBid has collected, would like to have any information purged or would like for GoIndustry DoveBid to discontinue using personal information, please contact our Privacy Officer at firstname.lastname@example.org. Please bear in mind that the return of certain personal information by LSI may prevent you from accessing all or certain portions of our websites, and we will endeavor to communicate to you the extent to which your request will impact your use of our websites prior to complying with your request.
How can I protect my personal information?
Never send credit card information via e-mail. Do not release information about your account to anyone who is not authorized by you to transact business with us on your behalf. Do not tell your password to anyone. LSI personnel will never ask you for your password as a means of verifying your identity.
How can I contact LSI about my personal information?
If you believe that your personal information has been improperly released by LSI to a third party or if you have any questions about how LSI collects, stores, uses or destroys your personal information, you may contact us at the email address, telephone number, fax number or mailing address listed below. When contacting us about your personal information, please do not include your account password, credit card number, date of birth, driver license number, or social security number in any email to us.
If you wish to file a complaint about LSI's collection, use, disclosure or protection of your personal information or if you have specific questions about LSI's policies or practices with respect to collection, retention, use or disclosure of personal information please contact LSI's Privacy Officer at email@example.com.
Liquidity Services, Inc.
1920 L Street, NW, Sixth Floor, Washington, DC 20036
Tel. (202) 467-6868; Fax (202) 467-5475
Revised July 6, 2012